🚚 SHIPPING POLICY

ZIA SILVER STORE

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1. Shipping Locations

• We currently ship across India only

• International shipping is not available at this time

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2. Order Processing Time

• Orders are processed within 1–2 business days

• Orders placed on Sundays or public holidays will be processed on the next working day

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3. Delivery Timeline

• Standard delivery time: 3–7 business days

• Delivery timelines may vary based on location, courier partner, or unforeseen delays

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4. Shipping Charges

• Shipping charges (if any) will be clearly mentioned at checkout

• COD orders include an additional ₹99 COD handling fee

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5. Order Tracking

• Once your order is shipped, tracking details will be shared via:

  • WhatsApp

  • SMS / Email (if provided)

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6. Delays & Exceptions

• Delivery delays due to weather, strikes, courier issues, or festive rush are beyond our control

• We will assist in coordination with the courier partner if required

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7. Incorrect Address / Failed Delivery

• Please ensure your shipping address and contact details are accurate

• Failed deliveries due to incorrect details may result in additional charges or order cancellation

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8. Contact for Shipping Support

For any shipping-related queries, contact us via:

📱 WhatsApp: 7909112344
📧 Email: ziasilverstories@gmail.com